Students will be able to:
- Demonstrate knowledge of the key functional areas of front office
- Describe the function and activities of the reservations, reception and cashiers departments
- Analyse guest accounting processes
- Review the use yield management, statistics and reports within the front office operation
- Explain the importance of security and safety within rooms division including key legislation for reception operations
- Describe the key features of the communication services available to guests
- Explain the role front office plays in in selling hotel services and facilities