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Certificate In Front Office Operations

International Hotel & Tourism Institute (ihti), Kenya


Next enrollment cycle

May 2023

See all cycles

Total Course Fee

USD 2,300

Course Accredited By


  • 1 Years
  • On Campus
  • Undergraduate
  • Certificate
  • Up to 5% scholarship
The Certificate in Front Office Operations is designed to provide students with an understanding of front office procedures in the hospitality industry
  • Students will understand, organize, perform and evaluate front office functions that are critical to the success of a hotel. Students will be trained in the importance of guest service, along with the any technical aspects of front office management. It emphasises the importance of high standards in personal qualities and the provision of customer service.
  • The one year certificate course introduces students to the systems and procedures required for Front Office Operations, while emphasizing the importance of high standards in personal qualities & provision of customer service.

Enrollment Cycles

  • May 2023
  • September 2023
  • January 2024
  • A-C for KCSE
  • 3 Credits for IGCSE
  • At Least 3 Merits for BTEC
  • Candidates should present results slips for their final high and primary school exams,
  • High school leaving certificates, 
  • A copy of ID or Birth Certificates and a Guardians ID

Students will be able to:

  • Demonstrate knowledge of the key functional areas of front office
  • Describe the function and activities of the reservations, reception and cashiers departments
  • Analyse guest accounting processes
  • Review the use yield management, statistics and reports within the front office operation
  • Explain the importance of security and safety within rooms division including key legislation for reception operations
  • Describe the key features of the communication services available to guests
  • Explain the role front office plays in in selling hotel services and facilities
  • TUITION (Kshs): 250,000.00 
  • Annual Fees ATTIRE (Kshs): 15,000.00
  • INSURANCE (Kshs): 1,500.00 
  • TOTAL (Kshs): 266,500.00 
  • Less: Discount (5%): 12,500.00 
  • Amount Payable: 254,000.00

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