Certificate In Front Office Operations

International Hotel & Tourism Institute (ihti), Kenya
Certificate In Front Office Operations
Next enrollment cycle January 2024 See all cycles
Total Cost KES 346,265
Course Accredited By AHLEI
1 Years On Campus Undergraduate Certificate Up to 5% scholarship

The Certificate in Front Office Operations is designed to provide students with an understanding of front office procedures in the hospitality industry

  • Students will understand, organize, perform and evaluate front office functions that are critical to the success of a hotel. Students will be trained in the importance of guest service, along with the any technical aspects of front office management. It emphasises the importance of high standards in personal qualities and the provision of customer service.
  • The one year certificate course introduces students to the systems and procedures required for Front Office Operations, while emphasizing the importance of high standards in personal qualities & provision of customer service.

Enrollment Cycles

  • January 2024
  • May 2024
  • September 2024

Entry Requirements

  • A-C for KCSE
  • 3 Credits for IGCSE
  • At Least 3 Merits for BTEC
  • Candidates should present results slips for their final high and primary school exams,
  • High school leaving certificates, 
  • A copy of ID or Birth Certificates and a Guardians ID

Students will be able to:

  • Demonstrate knowledge of the key functional areas of front office
  • Describe the function and activities of the reservations, reception and cashiers departments
  • Analyse guest accounting processes
  • Review the use yield management, statistics and reports within the front office operation
  • Explain the importance of security and safety within rooms division including key legislation for reception operations
  • Describe the key features of the communication services available to guests
  • Explain the role front office plays in in selling hotel services and facilities

Interested in this course?

Our Admissions Counsellors would love to assist!