1 YearsOn CampusUndergraduateCertificateUp to 5% scholarship
The Certificate in Front Office Operations is designed to provide students with an understanding of front office procedures in the hospitality industry
Students will understand, organize, perform and evaluate front office functions that are critical to the success of a hotel. Students will be trained in the importance of guest service, along with the any technical aspects of front office management. It emphasises the importance of high standards in personal qualities and the provision of customer service.
The one year certificate course introduces students to the systems and procedures required for Front Office Operations, while emphasizing the importance of high standards in personal qualities & provision of customer service.
Enrollment Cycles
January 2024
May 2024
September 2024
Entry Requirements
A-C for KCSE
3 Credits for IGCSE
At Least 3 Merits for BTEC
Candidates should present results slips for their final high and primary school exams,
High school leaving certificates,
A copy of ID or Birth Certificates and a Guardians ID
Students will be able to:
Demonstrate knowledge of the key functional areas of front office
Describe the function and activities of the reservations, reception and cashiers departments
Analyse guest accounting processes
Review the use yield management, statistics and reports within the front office operation
Explain the importance of security and safety within rooms division including key legislation for reception operations
Describe the key features of the communication services available to guests
Explain the role front office plays in in selling hotel services and facilities
