Craydel Inc. (“Craydel”, "us", "we", or "our" {operates https://www.craydel.com
(the "Site, “Platform” or “Website”}.
The purpose of this Privacy Policy is to describe to you the types of information that we collect from you
and how that information is stored, processed, and used. By viewing and using the Site or any of Craydel’s
Services, you are accepting the terms of this Privacy Policy and, as applicable, the Craydel Terms and
Conditions.
It is important that you read this Privacy Policy together with any other privacy policy or fair
processing policy we may provide on specific occasions when we are collecting or processing personal data
about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements
other notices and privacy policies and is not intended to override them.
CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES
This Privacy Policy is effective as of 13th May 2021 and will remain in effect except with respect to any
changes in its provisions in the future, which will be in effect immediately after being posted on this
page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy
Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy
on this page will constitute your acknowledgment of the modifications and your consent to abide by and be bound
by the modified Privacy Policy.
In these Terms, the following words and expressions (save where the context requires otherwise) bear the
following meanings:
We keep our Privacy Policy under regular review and we may modify or update the policy from time to
time. Where the changes will have a fundamental impact on the nature of the processing of your data or
your rights, we shall notify you in advance.
It is important that the personal data we hold about you is accurate and current. Please keep us
informed if your personal data changes during your relationship with us.
Words import the singular meaning where the context so admits includes the plural meaning and vice
versa.
Headings in these Terms are for convenience purposes only and they do not affect the interpretation of
these Terms.
The words include or including (or any similar term) is not to be construed as implying any limitation
and general words introduced by the word other (or any similar term) shall not be given a restrictive
meaning by reason of the fact that they are preceded or followed by words indicating a particular class of
acts, matters, or things.
Statutory provisions or enactments shall, unless the context otherwise requires, include references to any
amendment, modification, extension, consolidation, replacement, or re-enactment of any such provision or
enactment (whether before or after the date of these Terms) and to any regulation, instrument or order or
other subordinate legislation made under such provision or enactment unless any such change imposes upon any
Party any liabilities or obligations which are more onerous than as at the date of this Agreement.
THIRD-PARTY LINKS
The Site may include links to third-party websites, plug-ins, and applications. Clicking on those links or
enabling those connections may allow third parties to collect or share data about you. We do not control
these third-party websites and are not responsible for their privacy statements. When you leave our website,
we encourage you to read the privacy policy of every website you visit.
INFORMATION WE COLLECT
While using our Site or when you use any of the products or services available on or through our Platform,
either as a registered user or otherwise when you visit any other website pages or another mobile
applications, we may ask you to provide us with certain information.
Personal Information - Personally identifiable information may include, but is not limited to your
name, email address, and phone number.
When visitors use the Site or engage in communications with us online or offline, we may collect and
control, as applicable, browser information, support information, contact information, and usage information
submitted or communicated to us.
We may also collect such additional information required for our Know Your Customer (KYC) purposes. We use
this information to provide our Services, and improve and personalize communications, interactions, our
Services, and provide support if needed.
SHARING OF INFORMATION WITH THIRD PARTIES
Craydel works with various third parties and service providers to facilitate the provision of our
Services, and we may share personal information with them to support these efforts.
We may also share your information in the following circumstances:
to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations
involving potential threats to the physical safety of any person, violations of our Terms of Service or
any other agreement related to the Services, or as otherwise required by law.
to facilitate our marketing and/or advertising campaign activities.
to comply with legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other
requests by public authorities (including to meet national security or law enforcement requirements).
Personal information may also be shared with the following, in which case we will post a notice on our
home page:
a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution,
reorganization, or other similar transaction or proceeding; or
any entity that Craydel enters into business relations with, and which has put in place appropriate
security measures to prevent the loss or unauthorized use of data.
When we share your personal data with third parties, we:
require them to agree to use your data in accordance with the terms of this Privacy and Cookie Notice,
our Privacy Policy and in accordance with the law; and
only permit them to process your personal data for specified purposes and in accordance with our
instructions. We do not allow our third-party service providers to use your personal data for their own
purposes.
COOKIES
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are
sent to your browser from a website and stored on your computer's hard drive.
Cookies can be used to recognize you when you visit our Site, remember your preferences, and give you a
personalized experience. Third-party integrations on our Site also use Cookies.
By using our Site or Services, you are agreeing to the use of Cookies and similar technologies for the
purposes described in this Privacy Policy.
You can set your browser to refuse all or some browser cookies or to alert you when websites set or
access cookies. If you disable or refuse cookies, please note that some parts of our Site may become
inaccessible or not function properly.
OUR COOKIE POLICY
The Craydel Platform uses cookies to distinguish you from other users of our website. This helps us to
provide you with a good experience when you browse our Website or use our Services and they allow us to
improve our site. By continuing to browse the Site, you are agreeing to our use of cookies.
A cookie is a small piece of text sent to your browser by a website you visit. It helps the website to
remember information about your visit, like your preferred language and other settings. Cookies contain
information that is transferred to your computer’s hard drive.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our Site and
Platform. They include, for example, cookies that enable you to log into secure areas of our website or
make use of e-billing services.
Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see
how visitors move around our website when they are using it. This helps us to improve the way our Site
and Platform work, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognize you when you return to our Site. This enables us to
personalize our content for you, greet you by name, and remember your preferences (for example, your
choice of currency).
Targeting cookies. These cookies record your visit to our Site, the pages you have visited, and the
links you have followed. We will use this information to make our Site and the advertising displayed on
it more relevant to your interests. We may also share this information with third parties for this
purpose.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all
or some cookies. However, if you use your browser settings to block all cookies (including essential
cookies) you may not be able to access all or parts of our site.
Except for essential cookies, all cookies will expire after 2 years.
DATA RETENTION - HOW LONG WILL YOU USE MY PERSONAL DATA FOR?
We will generally only retain your personal data for as long as reasonably necessary to fulfill the
purposes we collected it for, including but not limited to the purposes of satisfying any legal, regulatory,
tax, accounting, or reporting requirements. All retained data is treated in accordance with this Privacy
Policy.
For partners, this means we will retain your information until you inform us that you wish to terminate
your partner relationship with us. We delete personal information 90 days after receiving a partner deletion
request.
We may retain your personal data for a longer period in the event of a complaint or if we reasonably
believe there is a prospect of litigation with respect to our relationship with you.
We may continue to store anonymous or anonymized information, such as website visits, without identifiers,
in order to improve our Services.
DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally
lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your
personal data to those employees, agents, contractors, and other third parties who have a business need to
know. They will only process your personal data on our instructions, and they are subject to a duty of
confidentiality.
We comply with industry standards on information security management to safeguard sensitive information,
such as financial information, intellectual property, and any other personal information entrusted to us. Our
information security systems apply to people, processes, and information technology systems on a risk
management basis.
We perform annual audits to ensure our handling of your credit card information aligns with the industry
guidelines.
The security of your Personal Information is important to us, but remember that no method of transmission
over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially
acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
MARKETING
We may use your identity, contact, technical, usage, and profile data to form a view of what we think you
may want or need, or what may be of interest to you. This is how we decide which products, services, and
offers may be relevant for you.
You may receive marketing communications from us if you have requested information from us or used our
Services and you have not opted out of receiving that marketing.
We share your personal data with any third party for marketing purposes. You can ask us or third parties
to stop sending you marketing messages at any time by following the opt-out links on any marketing message
sent to you or by contacting us at any time.
CHANGE OF PURPOSE
We will only use your personal data for the purposes for which we collected it unless we reasonably
consider that we need to use it for another reason and that reason is compatible with the original purpose.
If you wish to get an explanation as to how the processing for the new purpose is compatible with the
the original purpose, please contact us as set out in Clause 14
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the
legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with
the above rules, where this is required or permitted by law.
INTERNATIONAL TRANSFERS
As Craydel deals with multiple international Partners, we may transmit your personal information outside
the country, state, or province in which you are located.
Transferred data may be subject to the laws of those countries. Craydel does not transfer or store data in
countries that do not have a robust regime of data protection.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables
you to receive a copy of the personal data we hold about you and to check that we are lawfully
processing it.
Request correction of the personal data that we hold about you. This enables you to have any
incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of
the new data you provide to us.
Request the erasure of your personal data. This enables you to ask us to delete or remove personal data
where there is no good reason for us continuing to process it. You also have the right to ask us to
delete or remove your personal data where you have successfully exercised your right to object to
processing (see below), where we may have processed your information unlawfully, or where we are required
to erase your personal data to comply with local law. Note, however, that we may not always be able to
comply with your request of erasure for specific legal reasons which will be notified to you, if
applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of
a third party) and there is something about your particular situation which makes you want to object to
processing on this ground as you feel it impacts your fundamental rights and freedoms. You also have
the right to object where we are processing your personal data for direct marketing purposes. In some
cases, we may demonstrate that we have compelling legitimate grounds to process your information which
override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the
processing of your personal data in the following scenarios:
If you want us to establish the data’s accuracy.
Where our use of the data is unlawful, but you do not want us to erase it.
Where you need us to hold the data even if we no longer require it as you need it to establish,
exercise or defend legal claims.
You have objected to our use of your data, but we need to verify whether we have to override
legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a
third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
Note that this right only applies to automated information which you initially provided consent for us
to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However,
this will not affect the lawfulness of any processing carried out before you withdraw your consent. If
you withdraw your consent, we may not be able to provide certain products or services to you. We will
advise you if this is the case at the time you withdraw your consent.
You will not have to pay a fee to access your personal data or to exercise any of the other rights set out
above. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or
excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your
right to access your personal data (or to exercise any of your other rights). This is a security measure to
ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact
you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a
month if your request is particularly complex or you have made a number of requests. In this case, we will
notify you and keep you updated.
CONTACT US
If you have any questions about your personal information or this Privacy Policy, or if you would like to
make a complaint about how Craydel processes your personal data, please contact Craydel by email at
info@craydel.com
+254 799 000 444
