The 911 and Public Safety Communications Undergraduate Certificate at Fanshawe College equips you with essential crisis response skills and hands-on field experience for a vital career. In this demanding field, you will learn to be a calm, reassuring presence during emergencies and a critical link between citizens and emergency services. This program is ideal for those seeking to develop specialized communication abilities in public safety, covering key areas such as call processing, legal issues, and the technology underpinning these critical services. You will gain the foundational knowledge and practical expertise necessary to excel in public safety communications.
Studied full-time on campus over 36 weeks, you will engage with a comprehensive curriculum that includes mandatory modules on public safety communications technology, legal issues, and crisis communications. Your learning experience will be enhanced through realistic emergency telecommunications labs, where you will practice using state-of-the-art Computer-Aided Dispatch (CAD) software. You will also complete crucial field observations and a significant six-week field placement in the spring semester. You will graduate prepared for roles in 911 call centres, emergency dispatch, and other essential public safety communication sectors.