The Network Technical Support Undergraduate Certificate at Conestoga College Institute of Technology & Advanced Learning equips you with the essential skills to navigate the complexities of modern IT infrastructure. In today's digitally driven world, robust network management and troubleshooting are paramount for business success. This program is designed for aspiring IT professionals who are eager to master the fundamentals of hardware, software, and network operations, preparing you for diverse roles within the IT support landscape. You will gain a solid understanding of ITIL best practices, ensuring you can contribute effectively to IT service delivery from day one.
This full-time, on-campus program is delivered over one year, immersing you in practical, hands-on learning experiences. You will explore network fundamentals, including IP addressing and subnetting, and configure Cisco switches and routers. The curriculum also covers Windows and Linux server administration, virtualization technologies, and essential troubleshooting techniques for both hardware and software issues. Through integrated projects, you will collaborate in teams to solve real-world IT challenges, culminating in a comprehensive understanding of IT infrastructure management and equipping you with the confidence and capability to excel in your chosen IT career path.